Key Account Advisor

- Ohh Deer -

Job Title:

Key Account Advisor

Company:

Ohh Deer

Type:

Full Time

Category:

Sales & Marketing

Start Date:

01 February 2022

Closing Date:

30 January 2022

Location:

Loughborough, Leicestershire, UK

Job Description:

ABOUT THE ROLE

This is a crucial role within the B2B side of the business. As a key account advisor you will be working directly with large national and multinational retailers and effectively become the face of key accounts at Ohh Deer.

The role focuses on both sales and client relations. We have some great accounts and the aim is to grow these existing accounts while also generating new business. We aim to build strong relationships that turn into partnerships, and the successful applicant will be responsible for managing and maintaining those relationships.

ABOUT YOU

Which leads us on to you. We’re looking for someone who loves talking to people, who feels they can speak passionately about our brands and doesn’t shy away from sales.

This role requires someone with great soft skills and someone who can identify opportunities and turn them into sales.

You should be comfortable pitching to new and existing clients, have sales experience and be comfortable working to targets.

ABOUT US

Founded by Jamie Mitchell and Mark Callaby in 2011, Ohh Deer is an independent, fast-growing start-up company selling greeting cards, stationery and gifts.

Greeting Cards remain our main product but over the years we have diversified our offering and now make and sell other stationery and gift items.

We have become firmly established within our industry selling to retailers across the world (including Sainsbury’s, Tesco, Barnes and Noble and Waterstones), direct to customers online and via our subscription boxes including Papergang, Artful and Barry’s Cactus Club.

We’re passionate about what we do and aim to be the leaders in our craft. We source the best artists, suppliers and staff to help us meet these expectations.

We continue to be ambitious and want to grow the business further which this role will play an important part in supporting.

EQUALITY, DIVERSITY & INCLUSIVITY

At Ohh Deer, we are deeply committed to embedding good equality and diversity practice into all of our activities to ensure an inclusive, welcoming and inspiring place to work, regardless of age, disability, gender reassignment, marital status, pregnancy and maternity, race, religion, sex or sexual orientation.

Our core values reflect a strong commitment to equality, diversity and inclusion. We strive to represent, celebrate and embrace diversity. All staff and partners, including suppliers and artists, have a responsibility to enact Ohh Deer’s values and priorities, eliminating disparities and ensuring equal opportunities regardless of race, ethnicity, sexual orientation, gender identity, age, language, abilities/disabilities, socioeconomic status, geographic region, or other defining characteristics so that everyone feels welcome and valued.

We encourage and welcome applications from all. We are unbiased when offering interviews, appointments and promotions and look at merit and skill. We recognise that experience can be used in place of formal education. All hiring managers are provided with learning resources to help them avoid unconscious bias and decisions are never made by one individual.

We use structured interviews (where each candidate is asked the same question or set the same task) which allow us to make informed decisions, avoiding unfair bias.

OUR VALUES & ENVIRONMENTAL PLEDGE

Ohh Deer and all of our projects uphold the same values. We believe in inclusivity, acceptance, tolorances, equality and equity. We actively advocate the importance of nurturing positive mental health and have zero-tolerance on any form of discrimination.

We love to celebrate art and believe that we have an opportunity to showcase work on our products and platforms.

We believe that we are all responsible for our planet and we actively put the environment first. You can read more about our practices here:

ohhdeer.com/pages/our-environmental-pledge

We also collaborate with many charity partners including an on-going partnership with Tree Aid. We have also worked with The Butterfly Conservation, Switchboard LGBTQ+, M.E. Association, Blurt Foundation and Arthouse to name a few.

ADDITIONAL INFORMATION

We offer…

an excellent staff discount scheme (40% off with free greeting cards)
flexible working. We have core working hours (11am-3pm) & you can be flexible, either side of this.
a company pension.
to cover counselling for up to 10 sessions for whatever reason.
a relaxed, dog friendly, working environment with free tea and coffee.
social gatherings, including an annual Summer and Christmas party.
Increased annual leave entitlement with longevity
opportunities for your personal development.

Job Title:	Key Account Advisor
Department:	Commercial
Reporting to:	Customer Experience Manager
Responsible for (subordinates):	N/A

Job Purpose:

Build, manage and grow relationships with our both existing key customers and to identify and onboard new customers. Ensure maximum customer satisfaction and retention as well as generating the best return on investment for the company.

Duties and Responsibilities:

Proactively manage and promote the Company’s products to trade customers, building strong relationships to ensure every trade account continues to grow and the potential value of that relationship is realised.

Find, manage and maintain leads to generate sales and support Company growth.

Manage all aspects of the customers’ experience from following up new business leads to managing and developing relationships in order to maximise sales opportunities.

Achieve sales targets and help the company to regularly exceed targets.

Proactively manage each key account to ensure they are satisfied with the level of service and quality they receive from the Company and to help resolve any problem or complaint effectively and in a timely manner.

Negotiate with both new and existing customers within agreed level of authority and pre-established guidelines, to secure profitable sales whilst ensuring customer satisfaction.

Ensure that invoices and other administrative duties, including order processing and returns, are accurately completed in a timely manner by working closely with key stakeholders.

Ensure that customer invoices are paid within the agreed credit limits, liaising with key stakeholders when required.

Provide assistance with marketing activities in relation to trade (newsletters, tradeshows and other PR and event activities) when required.

When required, travel to onsite meetings with key accounts.

Work closely with key stakeholders to ensure sold and forecasted stock is available at all times, and expectations, timescales and workflow priorities are met.
To regularly review set KPI’s, prepare regular activity reports and metrics and report directly to the Line Manager..

To undertake ad hoc projects as required in order to meet the needs of the business.

To contribute to process and systems development, through making suggestions and recommendations to the directors, in order to assist in the growth and success of the Company.

To assist colleagues and to support the Company generally, through undertaking additional duties and tasks from time to time as and when required.

Qualifications, Knowledge and Experience:

Essential

A degree or relevant experience in sales
GCSE Maths and English or equivalent
Experience of working in sales
Experience of managing customer accounts
Experience of producing sales reports and presentations
Experience of providing staff training
Knowledge and experience of using Microsoft Word and Excel to a good standard

Desirable

Knowledge and experience of using Adobe Suite
Experience of working in a small business.
Experience of using a project management system.
Experience of Order Management software and website operating systems, in particular Shopify.

Skills, Abilities and Competencies:

Essential

Excellent customer service skills
Excellent communication skills
Good negotiation skills
Problem-solving skills
Ability to work effectively independently and as a team player
Ability to work to deadlines
Ability to prioritise and to manage time effectively
Excellent attention to detail and highly organised
Ability to work flexibly and to adapt to the needs of a small business

How to Apply:

Please send a copy of your CV and Covering Letter to jobs@ohhdeer.com. Applications close on Sunday 30th January 2022 . Please note: We will be interviewing suitable candidates before the closing date. Salary ranges between £23,000 to £28,000 based on experience. We’re based in Loughborough Town Centre, Leicestershire, UK. This is an in-house position, however we will consider applications for hybrid working (a mix of at home and in the office working). The role is a full-time position, 37.5 hours per week.

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